Refund Policy

At Haze Marketplace, we aim to provide reliable digital products and services. Because many of our products are delivered digitally or begin being provided shortly after purchase, refunds are subject to the conditions below.

Nothing in this Refund Policy affects any statutory consumer rights that cannot legally be excluded or restricted.

1. Digital Products

Due to the nature of digital products, refunds may not be available once a product has been delivered, downloaded, accessed, activated, or otherwise supplied.

Where applicable, customers may lose a statutory cancellation right for digital content once supply begins after the customer has provided the required express consent and acknowledgement.

2. Services

For services, refunds are generally not available for work that has already been completed or substantially performed.

Where a service has begun at the customer's request, any applicable cancellation or refund entitlement will be handled in accordance with applicable law.

3. Faulty or Non-Conforming Products

If a product or service does not conform to the description or contractual requirements, please contact us before opening a payment dispute.

Where legally required, we may provide an appropriate remedy, which may include troubleshooting, repair, replacement, or a price reduction/refund.

4. Product-Specific Guarantees

Some products may include a specific warranty or guarantee.

Where a product has a stated warranty, the terms of that warranty will apply in addition to this Refund Policy.

A warranty does not override statutory consumer rights.

5. Refund Requests

Refund requests should include:

• Order ID.
• Product purchased.
• Reason for the request.
• Relevant screenshots or evidence where applicable.

We may request reasonable information needed to investigate a refund request.

6. Incorrect Purchases

Customers are responsible for checking product descriptions, requirements, compatibility information, and other relevant information before purchasing.

Refunds are generally not provided solely because a customer purchased the wrong product or later decided they no longer wanted it, subject to any statutory rights that apply.

7. Abuse & Fraud

Refunds may be denied where there is evidence of:

• Fraudulent activity.
• Abuse of our refund system.
• Product redistribution or leaking.
• Account sharing where prohibited.
• Misuse of a product.
• False or misleading claims.
• Unauthorised chargebacks.

This does not affect any statutory rights the customer may have.

8. Chargebacks

Customers should contact Haze Marketplace regarding an order issue before initiating a chargeback where possible.

Unauthorised or fraudulent chargebacks may result in the suspension of store access and may be disputed using available transaction, delivery, and support records.

9. Refund Processing

Where a refund is approved, it will normally be returned through the original payment method where possible.

The time required for the funds to appear may depend on the payment provider or financial institution.

10. Contact

If you believe you have a valid refund or product issue, contact Haze Marketplace through the support/contact method provided on our store.

We will review requests fairly and in accordance with applicable law.

Haze Marketplace