Privacy Policy

Haze Marketplace ("Haze Marketplace", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we may collect, why we collect it, how we use it, and the choices available to you.

1. Information We Collect

Depending on how you interact with Haze Marketplace, we may collect:

• Name or username.
• Email address.
• Sellauth account information.
• Order and transaction information.
• Product purchase history.
• Information you provide when contacting support.
• IP address and technical information where made available to us.
• Information relating to fraud prevention, disputes, or chargebacks.

We do not intentionally request sensitive personal information unless it is necessary and lawful for a specific purpose.

2. How We Use Your Information

We may use your information to:

• Process and deliver orders.
• Provide customer support.
• Verify purchases.
• Manage customer accounts.
• Prevent fraud, abuse, and unauthorised transactions.
• Handle refunds and disputes.
• Maintain and improve our services.
• Comply with legal obligations.
• Communicate with you regarding your orders or support requests.

3. Legal Basis

Where UK data protection law applies, we process personal data using an appropriate lawful basis depending on the circumstances.

This may include:

• Performance of a contract.
• Compliance with legal obligations.
• Legitimate interests.
• Consent, where required.

4. Payment Information

Payments may be processed by third-party payment providers, including Sellauth and the payment methods available through the platform.

Haze Marketplace does not intentionally store complete payment card details.

Payment providers may process your information under their own privacy policies and terms.

5. Information Sharing

We may share information with third parties where reasonably necessary to operate the store, including:

• Sellauth and associated service providers.
• Payment processors.
• Fraud-prevention providers.
• Hosting and technical service providers.
• Legal or regulatory authorities where required.

We do not sell customers' personal information.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, fraud prevention, accounting, dispute resolution, and legal obligations.

Retention periods may vary depending on the type of information and the reason it is retained.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no internet-based service can guarantee absolute security.

8. Your Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion where legally applicable.
• Object to certain processing.
• Request restriction of processing in certain circumstances.
• Withdraw consent where processing is based on consent.
• Complain to the relevant data protection authority.

Requests can be made through our support/contact channel.

9. Cookies & Similar Technologies

Haze Marketplace or its service providers may use cookies or similar technologies necessary for website functionality, security, authentication, analytics, or other purposes.

Where consent is legally required for non-essential cookies, appropriate consent mechanisms will be provided.

10. Third-Party Services

Our store may contain links to or integrations with third-party services.

Haze Marketplace is not responsible for the privacy practices of third-party websites or services. Customers should review the relevant third-party privacy policies.

11. Changes to This Policy

We may update this Privacy Policy when necessary.

Any updated version will be published on this page with a revised "Last Updated" date.

12. Contact

For privacy-related questions or requests, contact Haze Marketplace through the support/contact method provided on our store.

Haze Marketplace